RETURNS POLICY 

• All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, all accessories and free gifts. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns.
• We offer a 30-day money back guarantee policy. Please note that shipping charges are not refundable, and a 10% handling charge will be applied on ALL returned merchandise and canceled orders.
• Some products are not returnable unless an obvious factory defect is detected in the product.
 
FOLLOW THESE STEPS TO RETURN ITEMS TO US: 
1. Fill out Return Application Form which we here will pass you by mail
  Return Application Form Links: WORD FILE , PDF FILE – or use electronic form below. 
2. Submit the Return Application Form to us to get a Return Authorization Number. Note: we do not accept returns unless pre-authorized.
To inquire about a specific transaction already submitted to us please
3. IMPORTANT: please contact us first before trying to return any product. Packages returned without Return Authorization Number will be refused.
Returns and Exchanges must be assigned a Return Authorization Number within 30 days after delivery to you. 
4. Return item to us pre-paid. Use postal mail or UPS but NO other carriers unless otherwise instructed. Use of the wrong carrier or wrong address could result in loss.
Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
Return address will be afford by mail to you  .
 
Please do NOT return items to our USA office. Our USA Office is dedicated to expediting out-bound merchandise–not administrative matters. Slow response and possible loss will result from attempting to send any item to the USA office. Help us to serve you better! 
5. Shipping charges will be deducted from original price on all free shipping items returned.